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  4. Why are my Buttons and/or Apps not displaying on my site?
Updated on March 6, 2025

Articles

  • Folder icon closed Folder open iconGetting Started
    • Setup Guide – Get Started in 15 Minutes or Less
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  • Folder icon closed Folder open iconWebsite Installation
    • Install on Cardd
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  • Folder icon closed Folder open iconIntegration Guides
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  • Folder icon closed Folder open iconProduct FAQs
    • How do I remove the "⚡ by Contact Button" branding?
    • Why are my Buttons and/or Apps not displaying on my site?
    • How Do I Change Default Button & Menu Font?
    • Where do contact form responses go?
    • How do Contact Form app webhooks and callback URLs work?
    • Which countries & languages does Contact Button support?
    • Can I use the same kind of app multiple times in one button?
    • Can I have multiple buttons on same domain?
    • Do I need to have website development skills to use Contact Button?
    • How do I switch between workspaces?
    • Can I change my account email address?
    • How do I request a new password?
    • What happens when I go over a monthly plan limit?
    • Can I use a hyperlink to automatically open button menu?
  • Folder icon closed Folder open iconAccounts & Billing
    • What kind of support do you offer?
    • Accepted Payment Methods
    • Calculating Taxes
    • How Are Plan Limits Tracked?
    • How Do I Cancel My Subscription?
    • How To Find Your Billing History & Invoices
    • How Do I Upgrade My Account?
    • Is it possible to downgrade plans?
Product FAQs

Why are my Buttons and/or Apps not displaying on my site?

Estimated reading: 1 minute 1341 views

After you’ve saved the changed you made to the button it can take up to 10 minutes for those changes to be reflected in the button. The reason for this is that your changes have to be applied to the database server and our cache has to be updated with your latest version.

It’s also smart to check if the toggle next to your button in the overview is set to active and that you’ve saved your changes.

Also, make sure that you have buttons enabled for your workspace by going the Domain URL tab located on your settings page.

The other reason may be that your button hasn’t been installed correctly on your website. If you believe you’ve installed it correctly, please contact us and we’ll double check for you.

Still stuck? Click here to message us.

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